FlightDeckIQ is an independent preparation platform and is not affiliated with, endorsed by, or connected to any airline or assessment provider.

1. Free Trial

If you signed up with a free trial, you can access the platform at no charge for the duration of the trial period. You can cancel at any time during the trial and you will not be charged. No refund request is necessary — simply cancel before the trial expires.

To cancel your trial, email support@flightdeckiq.com with the subject line "Cancel Trial" before your trial end date.

2. Standard Refund Window

We offer a full refund within 14 days of your purchase date, subject to the following conditions:

• You have accessed less than 20% of the platform content available under your plan
• You have not submitted more than 3 AI mock interview sessions
• Your refund request is submitted within 14 calendar days of the original payment date

Refunds are issued to your original payment method. Processing typically takes 5–10 business days depending on your bank.

3. When Refunds Are Not Available

We do not offer refunds in the following circumstances:

• More than 14 days have passed since purchase
• You have accessed more than 20% of platform content
• You have completed more than 3 AI mock interview sessions
• Your account was terminated for breach of our Terms of Service
• The request is for a promotional or discounted purchase made with a promo code
• You have previously received a refund from FlightDeckIQ

4. Upgrades

Upgrade payments between plans are non-refundable once processed. Your original Full Suite payment remains subject to the standard 14-day refund window from its original purchase date.

5. Technical Issues

If you experience a technical issue that prevents you from accessing the platform, contact us at support@flightdeckiq.com before requesting a refund. We will make every effort to resolve the issue promptly. If we are unable to resolve a verified technical issue within 5 business days, a full refund will be issued regardless of the standard refund window.

6. How to Request a Refund

To request a refund, email support@flightdeckiq.com with:

• Subject line: "Refund Request"
• Your registered email address
• Your purchase date and plan
• Reason for the refund request

We will respond within 2 business days. Approved refunds are processed within 5–10 business days.

7. Consumer Rights

If you are located in the European Union or United Kingdom, you are entitled to a 14-day refund period from the date of purchase in accordance with applicable consumer protection law.

Nothing in this policy limits your statutory rights under applicable consumer protection law.

8. Contact

Refund questions: support@flightdeckiq.com